Q: HOW DOES FREE SHIPPING WORK?
We offer free shipping on all domestic orders of $35 or more, after discount. Free shipping is 5-7 business days with United States Postal Service.
Q: WHAT IS YOUR RETURN/EXCHANGE POLICY?
We accept domestic exchanges and returns within 30 days of receiving your order. Any merchandise considered worn or damaged upon return may not be refunded. We can only accept returns and exchanges from items purchased online at towelupnow.com.
We offer free shipping on all returns and exchanges. Contact us to receive your return shipping label. All exchanges are handled as new orders. If you wish to exchange an item, a brand new order would need to be placed. Please note that credit card refunds may take up to 10 business days depending on your bank's processing times.
Q: ARE THE TOWELS MACHINE WASHABLE?
All towels are machine washable and can be placed in the dryer or dried flat. We recommend rinsing the towel under cold water after each workout and squeezing dry so you can go about a week between washing.
Q: WHEN WILL MY ORDER SHIP?
The time frame is noted on each product page and at checkout. We try to ship all in-stock orders that come in prior to 12:00 PM CST same day, but our policy is to ship in 2 business days. Some items are printed to order and labeled “ships in 2 business days.” You will receive a shipment tracking email when your order ships with estimated delivery time.
Q: HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us immediately if you need to make a change to your order. Once orders move into the shipping process we are not be able to make changes.
Q: WHY IS MY PAYMENT BEING DECLINED?
The most common reason a payment is declined is that the billing address entered does not match the billing address on file at your bank for that credit card. Please contact your bank to confirm the correct billing address. Your billing address can be different from your shipping address.